Documents & authority
Transport, commercial and supporting documents are checked together with the customer’s written authority.
Customs & cargo clearance
From documents to release—and onward movement.
A clear, customer-visible process for eligible imports and exports, including general cargo, containers and vehicles.
01 — How it works
Your cargo clearance journey
The exact path varies by cargo type, transport mode, origin, customs regime, required permits, terminal and destination. The portal shows only the milestones that apply to your job.
Customs declaration
The applicable declaration is prepared and lodged through the authorised digital customs process.
Assessment & controls
Assessment and any risk-based Customs or other-agency requirements are followed up.
Duties, taxes & charges
Required government and third-party amounts are identified; customers may upload proof of payment in the portal.
Customs release
The TRA customs release milestone is confirmed before onward release steps are coordinated.
Carrier, port or depot release
Carrier documentation, port or depot charges and terminal or gate requirements are handled as separate steps where applicable.
Warehousing or transport
Eligible cargo is moved to approved storage or arranged for onward transport under the applicable procedure.
Delivery & completion
Collection or delivery is confirmed and approved completion records are linked to the job.
02 — DOCUMENTS
Typical documents we may request
Requirements vary by commodity, mode, origin and customs regime. Your secure portal shows the exact request list for the job.
- Bill of lading, air waybill or road consignment note
- Commercial or final invoice
- Packing list where applicable
- Customer or importer TIN and identification where lawfully required
- Written authority to act
- Permits, certificates of origin or exemption evidence where applicable
- Other cargo-specific supporting documents