Terms of use
These terms govern the public website and customer portal. A quotation, service order, warehouse arrangement, transport instruction or other service-specific agreement may add to or replace these general terms for that engagement.
The site provides general information about SkyBridge and a way to request contact or access an authorised portal. Website descriptions are not an offer, customs ruling or guarantee that a cargo, route, facility, price or date will be accepted.
Electronic records and contracts may be legally recognised. Sending a form, message or document does not by itself create a service contract; acceptance occurs only through an authorised SkyBridge confirmation, quotation, service order or agreement applicable to the job.
The confirmed scope, charges, customer, cargo, route, responsibilities and operational conditions are set out in the applicable quote or agreement. If these website terms conflict with a signed or specifically accepted service document, that service document controls to the extent permitted by law.
The customer confirms that each person using the portal or giving instructions is authorised and that supplied cargo, ownership, value, classification, origin, destination and supporting records are accurate, lawful and timely. SkyBridge may pause work while clarification or evidence is required.
Customs processing depends on cargo type, transport mode, origin, permits, valuation, risk controls and decisions of competent authorities. A declaration reference, assessment, payment or one release milestone does not by itself prove that every carrier, port, depot, warehouse or gate requirement is complete.
Transit, assessment, release, storage and delivery dates are estimates unless an authorised agreement expressly states otherwise. Authorities, carriers, terminals, inspections, weather, congestion, customer delay and other external events may affect timing.
Government duties and taxes, carrier or agent fees, port or terminal charges, storage, demurrage, detention, permits and other third-party amounts are separate from SkyBridge fees unless the accepted quotation clearly includes them.
Carriers, ports, authorities, warehouses and transport providers control their own systems and decisions. SkyBridge coordinates the instructed service but does not represent that it can override an authority or third party.
Any bonded storage is subject to cargo eligibility, customs control, space, an accepted warehouse or service arrangement and the applicable procedure. Duty-deferred storage is not the same as duty-free ownership or unrestricted access.
The proposed Kigamboni Container ICD is in development. It is not operational, is not accepting cargo or bookings and is not offered as a current service. Any future launch is subject to required approvals and a separate operational announcement.
Road movement is arranged according to the accepted scope, cargo information, lawful route and provider availability. Loading, packaging, access, dangerous or restricted goods and delivery conditions must be disclosed before acceptance.
The portal accepts proof of payment for review only. It does not collect card details or process funds. Uploading a receipt does not confirm that funds have cleared or that a release condition is satisfied.
Portal access is invitation-only and must be used by the authorised individual. Users must keep credentials private, use separate accounts, follow assigned permissions and report suspected compromise or staff departure promptly.
Users must upload only lawful, relevant files they are authorised to provide. Job messages and status labels are operational records and may not constitute a customs decision, legal advice, tax advice or a binding variation of the accepted scope.
Do not attempt unauthorised access, test another customer account, evade controls, automate abusive requests, introduce malicious content, impersonate another person or use the service for unlawful cargo or activity.
SkyBridge owns or is authorised to use the site branding and content. External authority or provider links remain subject to the third party’s own terms and availability.
SkyBridge may restrict access to protect customers, investigate misuse, comply with law, maintain the service or respond to unpaid or disputed instructions, subject to any controlling agreement and mandatory rights.
Responsibility for loss, delay or interruption depends on the accepted service, the facts and mandatory law. Nothing on this page excludes rights or liabilities that cannot lawfully be excluded. Events beyond reasonable control are handled under the applicable agreement and law.
Raise a service concern through the contact details on this site so it can be recorded and investigated. These terms are governed by the laws of the United Republic of Tanzania, without preventing a person from using any regulator, court or remedy available under mandatory law.
We may update these terms when the website, portal, services or law changes. The effective date identifies the version displayed; material service commitments remain governed by the applicable accepted agreement.
Questions about these policies: sales@skybridgelg.com
